What is the festival ticket refund policy?

Refund requests for paid festival tickets and experiences must be submitted at least 7 days before the event, subject to the applicable Ticket & Refund Policy. Free General Admission tickets do not have a monetary refund value. Full terms should be reviewed through the Festival Policies page.

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Refunds

What is the festival ticket refund policy?
Refund requests for paid festival tickets and experiences must be submitted at least 7 days before the event, subject to the applicable Ticket & Refund Policy.
Free General Admission tickets do not have a monetary refund value.
Full terms should be reviewed through the Festival Policies page.

The Rules

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Accessibility StatementThe Festival’s disability access commitment: accommodation requests, accessible grounds and parking, mobility devices, service animals, effective communication, and emergency assistance.Effective August 1, 2026 · Updated August 20, 2026
Age and ID PolicyExtracted from the client’s Experience Participation, Age Verification & Consumption Terms: the Festival’s 21+ scope, identification and wristband requirements, registration and check-in, participant responsibility, excessive impairment, right to refuse, and wristband/product transfer restrictions.Effective August 17, 2026 · Updated August 20, 2026
Camping RulesOvernight tent camping September 12–13. Check-in begins Sat. at 5 PM, and campsites must be cleared by Sunday at 11:30 AM. No private fires, generators, amplified music, lawn parking, or outside alcohol. Keep campsites clean. Late night snacks and overnight porta-potties available.Effective August 31, 2026 · Updated September 1, 2026
Code of Conduct

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NC Canna Market

Overview
Tickets & VIP
Experiences
Schedule
Festival Map
Vendors
Competitions
Camping
FAQ & Policies

FAQ & Policies

Questions and policies

Answers published by the organizer, and the policy documents that govern them. A policy is the source of truth; an answer here is a summary of one.

Search the FAQ

All
Tickets
Refunds
Parking
Camping
Food
Pets
Accessibility
Age limits
Smoking policy
Safety & Security
Media

Refunds

What is the festival ticket refund policy?
Refund requests for paid festival tickets and experiences must be submitted at least 7 days before the event, subject to the applicable Ticket & Refund Policy.
Free General Admission tickets do not have a monetary refund value.
Full terms should be reviewed through the Festival Policies page.

The Rules

Policies

All policies

Accessibility StatementThe Festival’s disability access commitment: accommodation requests, accessible grounds and parking, mobility devices, service animals, effective communication, and emergency assistance.Effective August 1, 2026 · Updated August 20, 2026
Age and ID PolicyExtracted from the client’s Experience Participation, Age Verification & Consumption Terms: the Festival’s 21+ scope, identification and wristband requirements, registration and check-in, participant responsibility, excessive impairment, right to refuse, and wristband/product transfer restrictions.Effective August 17, 2026 · Updated August 20, 2026
Camping RulesOvernight tent camping September 12–13. Check-in begins Sat. at 5 PM, and campsites must be cleared by Sunday at 11:30 AM. No private fires, generators, amplified music, lawn parking, or outside alcohol. Keep campsites clean. Late night snacks and overnight porta-potties available.Effective August 31, 2026 · Updated September 1, 2026
Code of Conduct

Attendee conduct standards, entry and safety screening, emergency procedures, restricted areas, pets and service animals, photography/drones, and grounds for removal or refusal of admission.

Effective August 1, 2026 · Updated August 20, 2026

Photo and Video Notice$25 Media Pass includes credentials, a grab bag, one experience, and Creator Canopy access for you plus one guest. In return, deliver raw content within 48 hours, post/tag NC Canna Market within 7 days, and grant promotional use. Missed delivery may result in a $50 charge.Effective August 31, 2026 · Updated September 1, 2026

Privacy PolicyWhat information NC Canna Market collects through NCCMarket.com and Festival registration, how it is used and shared, cookies and analytics, data retention, and how to make a privacy request.Effective August 1, 2026 · Updated August 20, 2026

Prohibited Items PolicyExtracted from the client’s Festival Safety, Conduct & Prohibited Items Policy: prohibited items, bag and personal-item rules, outside food and beverage rules, cannabinoid-product sourcing, and smoking/consumption areas.Effective August 1, 2026 · Updated August 20, 2026

Smoking, Sampling and Consumption PolicyFrom the Experience Participation, Age Verification & Consumption Terms: cannabinoid purchasing and sampling, serving limits, permitted consumption areas, responsible-consumption guidance, independent operators, release of liability, and the required experience-acceptance language.Effective August 17, 2026 · Updated August 20, 2026

Terms of UseGoverns registration, admission, and participation for all attendees: incorporated policies, admission rules, attendee conduct and consumption responsibilities, assumption of risk and release of liability, and the required checkout acceptance language.Effective August 17, 2026 · Updated August 20, 2026

Ticket and Refund PolicyRefund deadlines and eligibility, nonrefundable situations, ticket transfers, VIP and GA-promotion terms, and independent vendor purchases. Weather, postponement and legal-restriction provisions from the same source document are published as the Weather, Postponement & Cancellation Policy.Effective August 1, 2026 · Updated August 20, 2026

Vendor Rules and AgreementGoverns vendor participation: fees, booth space and setup, product compliance and COAs, age verification and sampling limits, insurance and liability, cancellation, and removal for violations.Effective August 17, 2026 · Updated August 20, 2026

Weather, Postponement and Cancellation PolicyExtracted from the client’s Ticket, Refund, Transfer & Event Changes Policy: rain-or-shine terms, schedule/vendor/programming changes, severe weather or emergency closures, and legal or government restrictions on the Festival.Effective August 1, 2026 · Updated August 20, 2026